FAQ

FAQ

HOW CAN WE CONTACT YOU ?

TO CONTACT US USE THE "CONTACT" FORM OR SEND US A EMAIL : morinicesare@virgilio.it

DO YOU SHIP INTERNATIONALLY ?

WE SHIP IN EUROPE  ,FOR EU MEMBERS ONLY, YOU JUST HAVE TO SELECT YOUR COUNTRY IN THE CART AND THE SITE WILL CALCULATE AUTOMATICALLY SHIPPING COST TO YOUR PLACE.

WE DO NOT SHIP IN SWITZERLAND.

For combine shipping please request shipping estimates by email : morinicesare@virgilio.it

THE EXPECTED DELIVERY IS 3/5 WORKING DAYS.

PLANTS ARE SHIPPED ABROAD ON MONDAY (OR TUESDAY DEPENDING ON  THE COUNTRY OF DESTINATION) , POTS AND ACCESSORIES ON ANY DAY OF THE WEEK.

For all the details read carefully our Termini e condizioni contrattuali
 

HOW CAN I PURCHASE ?

TO PURCHASE IS NOT NECESSARY TO BE REGISTERED , IT'S ENOUGH TO INSERT THE ARTICLES IN THE CART ,THEN TO FOLLOW THE AUTOMATIC PROCEDURE OF THE SITE 
YOU WILL RECEIVE AN EMAIL TO CONFIRM YOUR ORDERS WITH ALL THE NECESSARY DATA TO PROCEED ( IN CASE YOU CHOOSE BANK TRANSFER).

THE ORDER MUST BE PAID WITHIN 48 HOURS , IF WE DO NOT RECEIVE PAYMENT WITHIN THIS PERIOD THE RDER WILL BE AUTOMATICALLY CANCELED.

FOR DETAILS SEE Terms and conditions.

WHICH METHODS OF PAYMENT ARE THEY AVAILABLE?

PAYMENT THROUGH BANK TRANSFER ,YOU WILL RECEIVE THE DATA FOR PAYMENT BY EMAIL THAT CONFIRM YOUR ORDER. IF YOU DO NOT RECEIVE EMAIL OF YOUR ORDER PLEASE CHECK IN SPAM /JUNK MAIL OR OTHERWISE ASK FOR IT  WRITING TO morinicesare@virgilio.it AND YOU WILL RECEIVE IT YOUR COPY.

DATA for payment in advance by bank transfer

PAYMENT IN ADVANCE BY BANK TRANSFER :

IBAN  IT22E0311101636000000001188

SWIFT/BIC BLOPIT22

ACCOUNT HELD TO MORINI CESARE EMILIO FEDERICO

BANK :  GRUPPO UBI BANCA

FILIALE DI MILANO ROSELLINI - MILANO - ITALY

PAYMENT THROUGH CREDIT / PAYPAL : IF PURCHASE WITH CREDIT CARD / PAYPAL PAYMENT METHODS, TRANSACTION WILL HAVE THE SECURITY PAYPAL.IN SERVER IN NO EVENT OF THE MORINI BONSAI PURCHASE PROCEDURE IT IS ESSENTIAL TO KNOW THE INFORMATION RELATING TO THE PURCHASER'S CREDIT CARD, TRANSMITTED THROUGH THE PROTECTED CONNECTION DIRECTLY TO THE SITE AT THE BANKING INSTITUTE MANAGING TRANSACTION. NO MORINIBONSAI INFORMATIVE ARCHIVE SHALL CONSERVE THESE DATA. IN NO EVENT SHALL MORINI BONSAI BE LIABLE FOR ANY INCIDENTAL AND IMPLIED USE OF CREDIT CARDS FROM THIRD PARTIES, ON THE PAYMENT OF PURCHASED PRODUCTS. NO COMMISSIONS SHALL BE CARRIED BY THE CUSTOMER.

CAN I BOOK AN ARTICLE?

IT IS POSSIBLE TO RESERVE AN ITEM PRESENT ON THE SITE FOR A NEXT PAYMENT OR WITHDRAWAL AT THE HEADQUARTERS. THE CUSTOMER SHOULD PAY AN AMOUNT EQUAL TO THE 15% OF THE TOTAL ORDER (INCLUDING ANY SHIPPING COSTS) ON THE TITLE OF CONFIRMATORY CHARGE (art.1385 code civil). THE ARTICLE OR ITEMS ORDERED WILL BE AT THIS POINT AS INDICATED ON THE WEBSITE AS BOOKED AND NO LONGER PURCHASED. THE ORDER SHALL BE WELDED WITHIN 30 DAYS FROM THE DATE OF THE ORDER, PENALTY LOSS OF THE PAYED DEPOSIT THAT WILL BE DEDUCTED BY MORINI BONSAI AS A COMPENSATION .

THE RESERVATION SERVICE (DEPOSIT AND BALANCE WITHIN A MONTH) PROVIDES PAYMENT WITH BANK TRANSFER ONLY.

HOW CAN I MODIFY OR CANCEL AN ORDER?

YOU CAN CANCEL OR MODIFY YOUR ORDER SENDING US AN EMAIL : morinicesare@virgilio.it