FAQ

FAQ

HOW CAN WE CONTACT YOU ?

TO CONTACT US USE THE "CONTACT" FORM OR SEND US A EMAIL : morinicesare@virgilio.it

DO YOU SHIP INTERNATIONALLY ?

WE SHIP IN EUROPE TO EU MEMBERS ONLY.

WE USE THE MOST AFFORDABLE COURIER AT THE TIME OF THE ORDER.

TO PROCEED WITH THE ORDER, SELECT DELIVERY METHOD italy/ France / Deutschland /Osterreich /Spain (islands not included) 

For other european destinations you can select OTHER EU COUNTRY and continue with the order ,then you will receive a payment request for delivery cost to your country , or contact us by emai to know delivery cost before proceeding with the order 

WE DO NOT SHIP TO SWITZERLAND.

For combine shipping please request shipping estimates by email : morinicesare@virgilio.it

THE EXPECTED DELIVERY IS 3/5 WORKING DAYS.

PLANTS ARE SHIPPED ABROAD ON MONDAYOR TUESDAY  , POTS AND ACCESSORIES ON ANY DAY OF THE WEEK.

For all the details read carefully our Termini e condizioni contrattuali
 

ARE THE SHIPMENTS INSURED?

The price indicated in the cart does not include insurance,

If you want insured shipping (only available on pots), contact us by email before proceeding with the order to know the additional cost or enter your request in the comments when ordering and you will receive an additional payment request.

HOW CAN I PURCHASE ?

TO PURCHASE IS NOT NECESSARY TO BE REGISTERED , IT'S ENOUGH TO INSERT THE ARTICLES IN THE CART ,THEN TO FOLLOW THE AUTOMATIC PROCEDURE OF THE SITE 
YOU WILL RECEIVE AN EMAIL TO CONFIRM YOUR ORDERS WITH ALL THE NECESSARY DATA TO PROCEED ( IN CASE YOU CHOOSE BANK TRANSFER).

THE ORDER MUST BE PAID WITHIN 48 HOURS , IF WE DO NOT RECEIVE PAYMENT WITHIN THIS PERIOD THE RDER WILL BE AUTOMATICALLY CANCELED.

FOR DETAILS SEE Terms and conditions.

WHICH METHODS OF PAYMENT ARE THEY AVAILABLE?

PAYMENT THROUGH BANK TRANSFER ,YOU WILL RECEIVE THE DATA FOR PAYMENT BY EMAIL THAT CONFIRM YOUR ORDER. IF YOU DO NOT RECEIVE EMAIL OF YOUR ORDER PLEASE CHECK IN SPAM /JUNK MAIL OR OTHERWISE ASK FOR IT  WRITING TO morinicesare@virgilio.it AND YOU WILL RECEIVE IT YOUR COPY.

DATA for payment in advance by bank transfer

PAYMENT IN ADVANCE BY BANK TRANSFER :

IBAN  IT22E0311101636000000001188

SWIFT/BIC BLOPIT22

ACCOUNT HELD TO MORINI CESARE EMILIO FEDERICO

BANK :  GRUPPO UBI BANCA

FILIALE DI MILANO ROSELLINI - MILANO - ITALY

PAYMENT THROUGH CREDIT / PAYPAL : IF PURCHASE WITH CREDIT CARD / PAYPAL PAYMENT METHODS, TRANSACTION WILL HAVE THE SECURITY PAYPAL.IN SERVER IN NO EVENT OF THE MORINI BONSAI PURCHASE PROCEDURE IT IS ESSENTIAL TO KNOW THE INFORMATION RELATING TO THE PURCHASER'S CREDIT CARD, TRANSMITTED THROUGH THE PROTECTED CONNECTION DIRECTLY TO THE SITE AT THE BANKING INSTITUTE MANAGING TRANSACTION. NO MORINIBONSAI INFORMATIVE ARCHIVE SHALL CONSERVE THESE DATA. IN NO EVENT SHALL MORINI BONSAI BE LIABLE FOR ANY INCIDENTAL AND IMPLIED USE OF CREDIT CARDS FROM THIRD PARTIES, ON THE PAYMENT OF PURCHASED PRODUCTS. NO COMMISSIONS SHALL BE CARRIED BY THE CUSTOMER.

CAN I BOOK AN ARTICLE?

IT IS POSSIBLE TO RESERVE AN ITEM PRESENT ON THE SITE FOR A NEXT PAYMENT OR WITHDRAWAL AT THE HEADQUARTERS. THE CUSTOMER SHOULD PAY AN AMOUNT EQUAL TO THE 15% OF THE TOTAL ORDER (INCLUDING ANY SHIPPING COSTS) ON THE TITLE OF CONFIRMATORY CHARGE (art.1385 code civil). THE ARTICLE OR ITEMS ORDERED WILL BE AT THIS POINT AS INDICATED ON THE WEBSITE AS BOOKED AND NO LONGER PURCHASED. THE ORDER SHALL BE WELDED WITHIN 30 DAYS FROM THE DATE OF THE ORDER, PENALTY LOSS OF THE PAYED DEPOSIT THAT WILL BE DEDUCTED BY MORINI BONSAI AS A COMPENSATION .

THE RESERVATION SERVICE (DEPOSIT AND BALANCE WITHIN A MONTH) PROVIDES PAYMENT WITH BANK TRANSFER ONLY.

WHICH SHIPPING METHODS ARE AVAILABLE AND HOW CAN I TRACK MY SHIPMENT?

WE SHIP BY EXPRESS COURIERS, WITH DELIVERY IN 24/48 HOURS ALL OVER ITALY AND EXCLUSION OF ISLANDS WITH DELIVERY WITHIN 72 HOURS AND IN 3/5 WORKING DAYS IN EUROPE COUNTRIES.

ON CUSTOMER'S REQUEST IT IS POSSIBLE TO ENSURE THE GOODS (POTS,TABLES), THIS REQUIREMENT MUST BE SPECIFIED AT THE ORDER DURING IT WILL CONTAIN AN EXTRA CHARGE, IN ACCORDANCE WITH THE INSURED AMOUNT, ON THE TOTAL ORDER.

For combined shipping, please request shipping estimates by email: morinicesare@virgilio.it

IT IS NOT POSSIBLE TO INDICATE TIMES FOR THE DELIVERY, THE COURIER DELIVERY FROM MONDAY TO FRIDAY FROM 9.00 TO 18.30 DEPENDING ON COUNTRIES.

TREES ARE SHIPPED IN THE FIRST DAYS OF THE WEEK TO AVOID STOCKS IN THE WEEKEND

ONCE SHIPPED THE GOODS YOU WILL RECEIVE AN EMAIL OF CONFIRMATION WITH THE TRACKING CODE NUMBER, YOU CAN MONITOR THE SHIPPING ON THE SITE OF THE COURIER IN CHARGE OF THE SHIPMENT.

MORINI BONSAI IS NOT LIABLE FOR THE SHIPMENTS THEREFORE, ANY DISSERVICES, DELAYS, DAMAGES OR OTHERWISE SHOULD BE MADE DIRECTLY TO THE COURIER. FOR DETAILS SEE TERMS AND CONDITIONS

HOW CAN I MODIFY OR CANCEL AN ORDER?

YOU CAN CANCEL OR MODIFY YOUR ORDER SENDING US AN EMAIL : morinicesare@virgilio.it